Terms of Service
By placing an order with Engravia.lb, you agree to these terms. Most items are custom-made; please review product details and proofs (when provided) carefully before confirming.
- Orders may require pre-payment or confirmation via WhatsApp.
- Production timelines depend on customization complexity and queue.
- If materials or inputs are unavailable, we'll offer alternatives or a refund.
- All custom engravings are final once production begins.
- We reserve the right to refuse orders that contain inappropriate content.
Privacy Policy
We collect only the data needed to process your order and provide support: name, contact details, order contents, and delivery info. We do not sell your data.
- Data is used for order processing, support, invoicing, and service improvements.
- Third-party processors (e.g., email/hosting/WhatsApp) are used where necessary.
- We may contact you regarding your order status or promotional offers (you can opt out).
- Contact us at wissam.merheb@gmail.com to request updates or deletion where applicable.
- We use secure encryption for all data transmission and storage.
Shipping & Delivery
We deliver across all Lebanese governorates. Delivery timeframes begin after order confirmation and any design approvals.
- Local delivery: typically 1—5 business days after production.
- Fees vary by location; you'll be informed before dispatch.
- Please inspect parcels on receipt and report issues within 48 hours.
- We provide tracking information when available.
- Delivery attempts are made during business hours; alternative arrangements can be discussed.
Returns & Refunds
Due to the personalized nature of products, returns are accepted only for manufacturing defects or damage in transit.
- Report defects with photos within 48 hours of delivery.
- We'll repair, replace, or refund at our discretion.
- Non-personalized accessories may be eligible for standard returns—ask support.
- Custom orders cannot be returned unless there's a manufacturing error.
- Refunds are processed within 7-14 business days after approval.
Payments
We support cash on delivery (COD) in Lebanon and may offer bank transfer or card options when available.
- Prices may be quoted in LBP or USD; confirm the currency before placing the order.
- Custom orders may require a deposit before production begins.
- Payment is due upon delivery for COD orders.
- We reserve the right to request payment verification for large orders.
- All prices include applicable taxes unless otherwise stated.
Contact Us
If you have questions about these terms, your personal data, or need support with your order, we're here to help:
Our support team typically responds within 24 hours during business days. For urgent matters, WhatsApp is the fastest way to reach us.